Updated and Effective: December 31, 2020
GENERAL AUDIENCE SITE
Our Channels are intended for a general audience and are not intended for use by or targeted to children younger than the age of 18. We do not knowingly collect personal information from children younger than the age of 18. If you are the parent or legal guardian of a child younger than age 18 and believe that we have inadvertently collected personal information from your child, please contact us using the information in the “Contact Us” section below.
INFORMATION WE COLLECT
We collect information from you directly, automatically when you visit the Channels, and from third parties. Some of this information may be considered “personal information” under various applicable laws. We consider information that identifies you as a specific, identified individual (such as your name, phone number, and e-mail address) to be personal information. We will also treat additional information, including IP addresses and cookie identifiers, as “personal information” where required by applicable law. Some of the personal information we collect includes first and last name, email addresses, postal addresses, and telephone numbers. We may also collect other information about you, such as payment card data or other payment information, information about your purchases and other transactions with us, demographic information (e.g., your gender, ZIP code/postal code, or similar information), information about the device you are using to access the Channels, and information about your preferences and interests. We may also offer features through which you may choose to provide us with biometric identifiers (for example, imaging used to help us design better fitting clothing).
We may take your personal information and de-identify it so as to make it non-personally identifiable, either by combining it with information about other individuals and/or by hashing the information or otherwise removing characteristics that make the information personally identifiable directly to you. We will treat de-identified information as non-personal to the fullest extent allowed by applicable law.
We may combine the information we collect online with information we collect in our stores or elsewhere offline.
Information You Provide. We may ask you to provide certain information to us when you use the Channels or offline. For example, you may give us your information when making a purchase or completing another transaction, joining our affiliate program, interacting with customer service (including live chat), and through interactive features. When interacting with customer service, you may have the option to allow our representatives to share your screen. If you choose to permit screen sharing, we may be able to view any data and applications present on your device screen at that time.
Send-to-a-Friend Features. We may make available on the Channels a “send-to-a-friend,” “refer a friend,” “wishlist” or similar function that permits you to send Channel content directly to a third party through the Channels. If you send a friend a communication using such functionality, the information you provide about your friend (e.g., name and e-mail address) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person.
Information the Channels Automatically Collect When You Interact with Us. ANN and our third-party service providers, including analytics providers, advertisers, and third-party content providers, may automatically or passively receive and record certain information about your use of the Channels whenever you visit or interact with the Channels, such as: your IP address, mobile device identifier, or similar device identifier; browser type; type of device you use to access the Channels; the domain name from which you arrived at the Channels; the time of day you visit our Channels; Location Data (defined below); and specific pages or areas of the Channel through which you navigate and how you interact with those pages or areas (“Usage Information”). This information helps us create a better experience for our users and provide you with targeted advertising. Please see the “Online Advertising and Analytics Providers” section below for more information about how to control the use of your personal information for the purposes of advertising. We typically consider Usage Information to be non-personal, but as stated above, we will treat certain Usage Information, such as IP addresses, as personal information where required by applicable law.
We may capture and record or infer certain location data regarding your use of the Channels and your travels (“Location Data”). We may link that Location Data to other information that you provide to us or that may be accessed in connection with your use of the Channels. We may directly collect precise Location Data from the device you use to access the Channels if you have opted-in to such collection through our mobile application or your browser. You may be able to turn off the collection of precise Location Data through your device settings. However, please note that we may still be able to infer your approximate location through other information we collect, such as IP address.
The methods used to collect Usage Information may include:
Cookies and Local Storage. “Cookies” and local storage are pieces of information (data files) transferred to an individual’s browser on their device when the device is used to visit a Channel. These technologies are able to store a unique identifier for a device to allow a certain Internet site to recognize the device whenever the device is used to visit the site. These technologies may be used for many purposes by us and our third-party service providers, such as automatically collecting Usage Information, enabling features, remembering your preferences, and providing you with targeted advertising elsewhere online. If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser.
Certain browsers or browser add-ons, such as Adobe Flash, may provide additional local data storage mechanisms that are used in a manner similar to cookies, and some of the content included on our Channels may make use of this local storage. For example, a Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built into or downloaded by you onto your device. Flash cookies may be used for various purposes, including, without limitation, enabling a Flash feature and remembering your preferences.
If you choose to disable cookies, to adjust your Flash privacy settings on your device, or to otherwise restrict local storage, some features of the Channels may not function properly, including the shopping cart and ordering processes.
Web Beacons. Small graphic images or other web programming code called web beacons (also known as “pixel tags,” “1×1 GIFs,” or “clear GIFs”) may be included in our web pages and email messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to a Channel, to monitor how users navigate the Channel, to count how many emails that were sent were actually opened or to count how many particular links were actually viewed.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Channels, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider, is active only while you are connected to a Channel, and is deactivated or deleted thereafter.
In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes.
OUR USE OF INFORMATION
We may use information collected from or about you, including your personal information and Usage Information to:
allow you participate in the Channels, or features or activities we offer, including sweepstakes, contests, or other prize promotions;
process a transaction (through our Channels or in our stores) or your account registration, verify your identity or eligibility, and send you confirmations and receipts;
send you information and special offers (including through email, text message, and on-device notifications) from us, our advertisers, or third-party business partners;to contact you regarding any problems with your merchandise order or account; and to respond to your inquiries and provide customer service related to your use of the Channels;
administer and manage our affiliate program, through which third parties make money by referring customers to our Channels;
protect each party from errors, misuse of the Channels, fraud, or any criminal activity;
help us serve you better, including personalizing your shopping experience and tailoring content, recommendations, and offers we display to you, including advertisements, both on the Channels and elsewhere;
improve the Channels or our products and services and for legal, regulatory and internal business purposes;
detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies for the Channels; and
SHARING OF INFORMATION
Affiliated and Unaffiliated Third Parties for Direct Marketing
ANN may share your information with Ascena Retail Group, Inc. (the parent company of ANN), other brands owned by Ascena Retail Group, and its and our affiliates and subsidiaries, for business, analytical, and operational purposes. We also share personal information with these affiliated companies so that they may contact you with their own direct marketing. We may share personal information with unaffiliated third parties as well (which may include advertising member networks and other data cooperatives) for their own direct marketing purposes and those of such unaffiliated third parties’ own clients. You may opt out of our sharing personal information we have collected about you with third parties for their direct marketing purposes as described in the “Updating Your Personal Information and Choices” section below. Please note that if you have separately signed up to receive marketing communications from another Ascena brand, you will need to follow the opt-out procedures offered by that brand in order to stop receiving marketing messages from that brand. Using the affiliate opt-out feature described below will not affect your receipt of marketing messages from other Ascena brands that you have interacted with directly. And, if we have shared your information prior to you exercising your right to opt-out, you will need to opt-out directly with any third party who contacts you with marketing communications. California residents, please see our “Notice to California Residents” section below for additional information about California privacy rights.
Third Parties Providing Services on Our Behalf
We may use third-party service providers to perform certain services on our behalf, such as hosting the Channels or Channel features, delivering packages, processing credit card payments, processing transactions and fulfilling orders, removing repetitive information from customer lists, providing customer service, providing website usage analytics, providing search results and links (including paid listings and links), providing targeted advertising, sending email, direct mail or other communications, providing marketing assistance and data analysis or enhancement, or performing other administrative services. We may give these service providers access to your information (or allow them to collect information from or about you) so that they can carry out the services they are performing for you or for ANN.
Shipping and Handling Options
cheadlelakerun.com can ship orders to all locations within the United States and Puerto Rico, as well as internationally. Click here for information on international shipping. Our U.S. shipping and handling options include Standard Shipping, 3-Day Business Shipping and Next Day Business Shipping. To ensure the prompt delivery of your order, we recommend that you place your order by 3 PM EST. Business day refers to Monday through Friday, excluding Holidays. Saturday and Sunday deliveries are currently not available.
The safety of our associates and customers is our top priority. As a result, there will be shipping delays.
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in four (4) to seven (7) business days (Monday-Friday, not including Holidays). Standard Shipping is not available for Alaska, Hawaii and Puerto Rico addresses. Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Thus, the offer cannot be applied to such items. If you choose another shipping option, additional charges will apply.
**3-Day Business Shipping
Flat Rate $14.95 for Third Day Shipping and Handling Charges
Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends will be processed on the following business day (business day refers to Monday-Friday, excluding Holidays)
***Next Day Business Shipping
Flat Rate €32.95 for Next Business Day Shipping and Handling Charges
Orders placed by 3 P.M. EST Monday-Friday, will be delivered next business day
Orders placed AFTER 3 P.M. EST Monday-Friday and on weekends, will arrive on the second business day (business day refers to Monday-Friday, excluding Holidays)
Not available for Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses and certain remote locations
Not guaranteed for P.O. Boxes. Your order will be sent via USPS Express service
Gift Box Charge: For Gift Boxed items, each item will be individually packaged at a cost of $4.95 per box. Please note, each item will receive one gift envelope with your personalized message.
cheadlelakerun.com will accept your return of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any cheadlelakerun.com store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, cheadlelakerun.com Outlet or Ann Taylor Factory store locations.
We will credit you for returns, accompanied by proof of purchase, received within 30-days of the purchase for the price paid either in the original form of payment or as a merchandise exchange (in store only). For gift returns that are received within 30-days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by proof of purchase, made more than 30-days after the purchase, will be credited for the item’s current selling price either in the form of a merchandise credit* or as a merchandise exchange (in store only). One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.
Returns without proof of purchase will be credited for the item’s current selling price on the date of the return, in the form of a merchandise credit. Merchandise without proof of purchase, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise (merchandise with a .67 or .38 cent price ending) may not be returned or exchanged.
*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.
We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 30-days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30-days from the date of purchase.
Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.